SupportWorld Live is the premier event for customer support professionals, and it’s coming to Las Vegas. This four-day conference features expert-led sessions, networking opportunities, and an exhibit hall showcasing the latest products and services in the industry.

Here’s what you need to know about SupportWorld Live

Each year, HDI unites the global IT service and support community for an epic conference & expo to share best practices, network, overcome similar challenges, and celebrate success. SWL is where smarter service starts, and better business begins. Hundreds of sessions, case studies, workshops, and panel discussions complement an expo hall loaded with today’s top technologies and solutions. And it all leads you to better business outcomes.

What is SupportWorld Live?

SupportWorld Live is a conference and trade show for customer support professionals. The event brings together experts, thought leaders and vendors from across the industry to share insights, network, and discover the latest trends and innovations.

Who should attend?

SupportWorld Live is designed for anyone in customer support or related fields. This includes support managers, supervisors, agents, trainers, executives, and business owners who want to improve their customer support operations.

What can you expect?

At SupportWorld Live, you can expect to attend a wide range of expert-led sessions and workshops covering topics like customer experience, employee engagement, and emerging technologies. You’ll also have the opportunity to network with other professionals in the industry and explore the exhibit hall, which features vendors showcasing the latest products and services in customer support.

Why attend?

Attending SupportWorld Live is a great way to stay up-to-date on the latest trends and best practices in customer support. You’ll have the opportunity to learn from experts, network with peers, and discover new products and services that can help you improve your support operations and enhance the customer experience.

SupportWorld Live Party List

SupportWorld Live Conference Party
Thursday, May 4 | 7:00pm – 10:00pm

Who doesn’t love a luau?! With views of the Las Vegas strip, join us for a night under the stars at the tropically themed MGM Pool.

HDI parties are legendary and always an attendee favorite. It’s hard not to have a great time when your peers are dancing, networking and enjoying lively music. We encourage you to wear your favorite Hawaiian shirt or dresses and lean into the theme. There will be fun live performers, a signature drink and a lively DJ. This is your chance to mix and mingle while engaging in memorable conversations with your fellow support and service management professionals.

Raise a glass to celebrate our successes over the last year as our community comes to life after hours.

Networking Receptions
Tuesday, May 2 | 5:00pm – 7:30pm
Wednesday, May 3 | 6:00pm – 7:30pm

Included with every conference pass, receptions are your chance to enjoy libations, nosh on appetizers, and mingle with your industry peers in a comfortable and relaxed environment. We’ll join together and raise a glass to all we’ve learned in the past year, and toast what’s ahead!

HDI Awards Ceremony
Wednesday, May 3 | 8:30am – 10:00am

Each year, HDI honors the individuals, teams, and organizations that have enhanced their service management and support organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction.